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Case Studies
Outsourced Carrier Managed IT Services
Situation: $200mm Fiber-based carrier wanted to focus on core competences and outsource non-core managed IT business to avoid reinvest in industry leading tools, people and capabilities.
Performance Gap Analysis – IT Help Desk Case Study
The purpose of this document is to provide the administrative staff of a nationally recognized University with a Performance Gap Analysis of their help desk services and capabilities. Performance Gaps exist in organizations when current process, technology and resource capabilities do not meet the needs of its ‘customers’ or the overall organization’s business objectives.
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