Managed IT

Our Approach

P4's delivery model provides remote monitoring and management services from our Global Enterprise Management Center. Our industry leading Information Technology management capabilities are augmented by exceptionally talented people and disciplined project management guided by IT Service Management Best Practices (ITSM). P4 remote management capabilities are also augmented by on-site support resources as necessary, on customer premises or 3rd party data centers, to support today's complex business objectives. P4 leverages TitanTM, our Intelligent Performance Platform, to provide top-to-bottom visibility and end-to-end control over an enterprise's entire infrastructure. To insure the highest availability and most secure infrastructures, P4 organizes skilled resources into Performance Teams, who are selected Information Technology experts versed in solving application, network, database and operating system management problems, designated to support your company. On a 24x7 basis, a combination of our Global Enterprise Management Center personnel and your designated Performance Team work to monitor, manage, respond and resolve all activities associated with providing optimized application performance.

• Our Process - Best Practices

  P4's systems administration, change management, incident and problem resolution processes are founded on IT Service Management Best Practices (ITSM) workflow principles. IT Service Management is a universally recognized framework that delivers a customer-focused, cost-optimized, process-oriented approach to IT service management. Based on the IT Infrastructure Library (ITIL), the non-proprietary service management process, P4 developed Best Practices that identify and integrate key service and delivery processes, including change, configuration, problem, and service-level management. By using ITIL as our guide, P4 consistently delivers high caliber services in a structured process that allows for highly available services that are aligned with the fastest administration and problem resolution available in the most secure manner.

• Our People - Exceptional

  P4 employs exceptionally talented people in roles designed to meet the needs of our customers. Our culture has the technical challenge, teamwork, success orientation, and fun that attract great people to our company. Our people are energized, creative and innovative because they love solving technical challenges that have a business impact. P4's values and service principles have created a corporate culture that makes us proud. Because we are committed to operational excellence, our people continue to learn and grow developing service leaders who are recognized by our customers for providing outstanding service. We are a high-performance organization, made up of skilled and experienced professionals who effectively communicate and leverage technology to improve service. Our people are the high touch element so needed in a high tech world.

• Our Technology - Industry Leading

  Whether it is our Global Enterprise Management Center or TitanTM, our Intelligent Performance Platform, P4 has made selected industry leading technology that creates a competitive advantage. Our services are differentiated in the marketplace by providing our customers top-to-bottom and end-to-end visibility into their mission critical infrastructure and applications via our P4|VuSM dashboard portal. This 'real-time sharing' of visual monitoring, measuring and analysis of network and application performance based on thresholds we have prioritized provides customers with the confidence that they have not lost control, but in fact they have all the information necessary to ensure their infrastructure and applications are being managed to highest of standards. We instrument complex application infrastructures to monitor business transactions, simulated or real, to ensure successful completion and provide diagnostics. We know customers do not want technology, they want business solutions. P4 services can be bundled with a world-class IP infrastructure that provides connectivity to geographically diverse, carrier neutral, data centers necessary to ensure business continuity under unforeseen circumstances.