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Our Approach
P4 provides remote monitoring
services from our Global Enterprise Management Center. Our
industry leading Information Technology management
capabilities are augmented by exceptionally talented
people and disciplined project management guided
by IT Service Management Best Practices (ITSM).
P4watchSM, P4’s remote monitoring service, provides
visibility into disparate production technologies deployed
at
the customer premises or 3rd party data centers.
Automatic notification occurs anytime the network,
system or application performance meets a service
level threshold. This proactive approach provides
intelligent information to your IT operations staff
for trouble avoidance. P4 leverages TitanTM,
our Intelligent Performance Platform, and its customer
portal, P4|VuSM, to provide top-to-bottom visibility
and end-to-end control over an enterprise’s
entire infrastructure.
- Our Process - Best Practices
P4’s systems
administration, change management, incident
and problem resolution processes are
founded on IT Service Management Best
Practices (ITSM) workflow
principles. IT Service Management
is a universally recognized framework that delivers
a customer-focused,
cost-optimized, process-oriented
approach
to IT service management. Based on the
IT Infrastructure Library
(ITIL), the non-proprietary service
management process, P4 developed Best Practices
that
identify
and integrate
key service and delivery processes,
including change, configuration, problem, and
service-level management.
By using ITIL as our guide, P4
consistently delivers high caliber services in
a structured
process that
allows for highly available services
that are aligned with the fastest administration
and problem
resolution
available in the most secure manner.
- Our People – Exceptional
P4 employs exceptionally
talented people in roles designed to
meet the needs of our
customers. Our
culture has
the technical challenge,
teamwork, success orientation, and fun that attract
great people to our company.
Our people are energized,
creative
and
innovative because
they love solving technical
challenges that have a business impact. P4’s
values and service principles have
created a corporate
culture that makes us proud.
Because we are committed
to operational excellence, our people continue
to
learn and grow developing
service leaders who are recognized
by our customers
for providing
outstanding service. We are
a high-performance organization, made
up of skilled
and experienced professionals who
effectively communicate and
leverage technology to improve service. Our
people are the
high touch element
so needed in a high tech world.
- Our Technology – Industry
Leading
Whether it is our Global Enterprise
Management Center or TitanTM,
our Intelligent Performance Platform, P4
has made selected industry
leading technology that
creates a competitive advantage.
Our services are differentiated in the
marketplace by providing
our customers top-to-bottom
and end-to-end visibility into
their mission critical infrastructure and
applications via our
P4|VuSM dashboard
portal. This ‘real-time sharing’ of
visual monitoring, measuring
and analysis of network and
application
performance based on thresholds
we
have prioritized provides customers
with the confidence that
they have not lost control,
but in fact they have all the
information
necessary to ensure their infrastructure
and applications are being
managed to highest of
standards. We instrument
complex application infrastructures
to monitor business transactions,
simulated
or real,
to ensure successful
completion and provide diagnostics.
We know customers do not want
technology, they want
business solutions.
P4 services can be bundled
with a world-class IP infrastructure
that provides connectivity
to geographically diverse,
carrier neutral, data centers
necessary
to ensure business continuity
under unforeseen
circumstances.
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