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P4watchSM — IT
Monitoring Solutions
P4watchSM is a subscription-based
IT proactive monitoring service, delivering real-time,
24x7, surveillance
of your complex infrastructures. P4watchSM provides
proactive monitoring that identifies real and potential
service interruptions. TitanTM, our Intelligent
Performance Platform, proactively monitors traps
and alarms set to customized thresholds. When an
alarm is detected, TitanTM identifies the
root cause of the issue and isolates the potential
impacts.
Automatic trouble ticket generation and customer
notification processes are used to trigger corrective
actions and reduce the time it takes to avert interruptions
or restore service.
Businesses use P4watchSM to
increase the availability and performance of
mission critical business applications
and infrastructures at a fraction of the cost of
traditional network and systems management software
and IT resources,
while reducing firefighting.
P4|VuSM Dashboard
Our
services are differentiated in the marketplace by providing
our customers top-to-bottom and end-to-end
visibility into their mission critical infrastructure
and applications via our P4|VuSM dashboard
portal. This ‘real-time sharing’ of
visual monitoring, measuring and analysis of
network and application performance
based on thresholds we have prioritized provides
customers with the confidence that they have
not lost control,
but in fact they have all the information necessary
to ensure their infrastructure and applications
are being monitored to highest of standards.
Our dashboard
provides the following services: Notification Process
P4|VuSM watch
notifies customers when business systems and applications
require attention,
with
built in
escalation to ensure that critical events are
always recognized
and addressed by the designated IT staff member.
Notification and escalation processes are defined
at service onset,
and are based on event severity.
Sample Monitoring
Metrics
Objects and key metrics monitored
include:
- Servers: Disk and Memory Utilization,
CPU Load, I/O Utilization, Performance Thresholds,
Node
Up/Down, Performance Bottlenecks
- Databases: Process Up/Down, Tablespace
Size, Cache Hit Rates, Database Availability,
Memory Usage, Peak Utilization
- Network Devices: Up/Down, CPU Utilization, Memory
Utilization
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System
Management