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System Management
P4's Remote Server Management & Monitoring
activities include:
- System Administration - Configure, manage,
and monitor system level services. Configure and
manage operating
system level security. Create and maintain
file systems and directory structures. Create, modify,
and
remove
user accounts on servers. Management of remote
server access as required. Provide administration
support as needed for application software installations
and
upgrades.
- Capacity Planning - Perform proactive
system level
capacity planning and performance tuning
as required
- Hardware Maintenance - Remotely troubleshoot
and resolve hardware problems 24x7. Coordination
of hardware & OS
vendor maintenance and repairs for critical
events 24x7.
- Firmware Upgrades - Perform
proactive hardware and firmware upgrades as required.
- Patch
Management - Apply patches and new versions as
necessary for the operating system.
- Daily Tape Backups - Manage system level backup & recovery
procedures. Manage daily incremental
and weekly full backups to tape or to customer specifications.
- 24x7 Operational
Support - Troubleshooting, escalation, and resolution
of hardware and O/S
problems 24x7 including access to trouble ticketing system.
- Server Monitoring - 24x7 monitoring of all server platforms and operating
systems for errors
and alerts.
- Automated Alert System - Paging and e-mail notification
of alerts to pre-determined escalation
contacts by monitoring system.
- Customer Portal - Customer access
to our secure Web accessible portal, P4|VuSM, providing
top-to-bottom and end-to-end visibility to real-time performance
of your critical systems.
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