P4watch™ - Proactive IT Monitoring Services
» P4watch™ - Proactive IT Monitoring
P4watch™ is a subscription-based IT proactive monitoring service, delivering real-time, 24x7, surveillance of your complex infrastructures. P4watch™ provides proactive monitoring that identifies real and potential service interruptions. Titan™, our Intelligent Performance Platform, proactively monitors traps and alarms set to customized thresholds. When an alarm is detected, Titan™ identifies the root cause of the issue and isolates the potential impacts. Automatic trouble ticket generation and customer notification processes are used to trigger corrective actions and reduce the time it takes to avert interruptions or restore service.
Businesses use P4watch™ to increase the availability and performance of mission critical business applications and infrastructures at a fraction of the cost of traditional network and systems management software and IT resources, while reducing firefighting.
» P4|Vu™ Customer Portal & Dashboard
Our services are differentiated in the marketplace by providing our customers top-to-bottom and end-to-end visibility into their mission critical infrastructure and applications via our P4|Vu™ dashboard portal. This ‘real-time sharing’ of visual monitoring, measuring and analysis of network and application performance based on thresholds we have prioritized provides customers with the confidence that they have not lost control, but in fact they have all the information necessary to ensure their infrastructure and applications are being monitored to highest of standards.
» Notification Process
P4|Vu™ notifies customers when business systems and applications require attention, with built in escalation to ensure that critical events are always recognized and addressed by the designated IT staff member. Notification and escalation processes are defined at service onset, and are based on event severity.
» SLA Metrics
Objects and key metrics monitored include:
- Servers: Disk and Memory Utilization, CPU Load, I/O Utilization, Performance Thresholds, Node Up/Down, Performance Bottlenecks
- Databases: Process Up/Down, Tablespace Size, Cache Hit Rates, Database Availability, Memory Usage, Peak Utilization
- Network Devices: Up/Down, CPU Utilization, Memory Utilization
