About Request Tracker
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. RT manages key tasks such as the identification, prioritization, assignment, resolution and notification required by enterprise-critical applications including project management, help desk, NOC ticketing, CRM and software development.
Written in object-oriented Perl, RT is a high-level, portable, platform independent system that eases collaboration within organizations and makes it easy for them to take care of their customers. RT is used by Fortune 100 companies, government agencies, educational institutions, and development organizations worldwide.
For more information about the many features of Request Tracker, please visit their web site at www.bestpractical.com/rt.
Application Services for Request Tracker
P4 offers installation, configuration, customization, support, and management services for Request Tracker. Our solution experts can assist you in getting the most from this feature rich enterprise-grade ticketing system.
Whether you need an internal ticketing system to manage help desk requests or an enterprise wide customer service system with email and web interface, P4 solution experts can work with you to implement Request Tracker in a way that will save you time and money over expensive COTS alternatives from BMC, HP, and Oracle.
For more information regarding our Application Services for Request Tracker, speak to a P4 solution expert today by calling (919) 783 1500 or email us by clicking the link below.
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SaaS Services for Request Tracker
P4 provides a managed infrastructure for the hosting of Request Tracker. Our solution experts will install and configure Request Tracker on our managed servers and work with you to customize the application to meet your business requirements. This service includes 24/7 monitoring and management from our Global Enterprise Management Center (GEMC™). Service enhancements include additional development and support options for the Request Tracker application available in blocks of hours at low hourly rates.
For more information regarding our SaaS Services for Request Tracker, speak to a P4 solution expert today by calling (919) 783 1500 or email us by clicking the link below.
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