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Outsourced Carrier
Managed IT Services – Case Study
Notice: The contents of this briefing are not intended to serve as legal advice related to any individual situation. This material is made available from P4 Performance Management for informational purposes only and is provided with the understanding that P4 Performance Management is not providing legal advice. If legal advice is required, the services of a competent licenses attorney should be sought.
Case Study: Situation
$200mm Fiber-based carrier wanted to focus on core competences and outsource non-core managed IT business to avoid reinvest in industry leading tools, people and capabilities.
Business Objectives were:
- Stabilize existing accounts – reversing downward revenue slide and return business to profitability
- Adopt a variable cost model – that they could grow
- Leverage capabilities between partners to create synergies
- Re-establish leading edge service portfolio that was complimentary to network centric core business
Case Study: Results
- P4 entered into an strategic relationship and the carrier outsourced its Managed IT services business
- P4 hired carrier IT services employees, acquired the carrier’s necessary assets and began a 6 month transformation of the existing business to a P4 people, tool, and process based model.
- Non-disruptive transition for customers & employees
- Adopted revenue share model that eliminated operating losses – business became profitable immediately
- Carrier eliminated system/capital expenditures
- Rolled out network centric service offerings
- Focused on managing networks and networked-applications, complimentary or bundled with core services
- Enhance customer visibility into service delivery via Web-portal
- Simplified pricing model, proposal & technical support
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