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P4solve™ - IT Management Services
» P4solve™ - System Management
P4solve™, our IT management solution, provides customers with a complete managed service that includes 24/7 network and system management, reporting and incident resolution for IT infrastructure and mission critical applications.
P4solve™ manages the complex elements that constitute a Linux, Microsoft Windows, or UNIX system:
- Device management – Servers, Workstations, etc
- System software and OS management
- Performance management
- Log management
- Incident and problem management
- Configuration and change management
- Upgrade and patch management
- Security management (see Managed Security Services)
Additional professional services include:
- Design, build and configuration of systems
- Security assessments (see Managed Security Services)
- Migration and consolidation of systems
- Optimization and troubleshooting
» Service Summary
P4solve™ delivers:
- Dedicated Account Management:
The experience and dedication of the P4 Account Management team ensures that you get service management with industry experienced professionals who are environment knowledgeable, immersed in your account needs and are your single point of contact at P4.
- Project migration planning and implementation support:
Peak operational performance is maintained by experienced Project Management professionals at P4. Your project team will gather the relevant information, the needs for a given project, drive the priorities of the project, and help set realistic expectations all within the norms of competent and professional project management techniques.
- Experienced administration and support:
P4solve™ provides system management support with experienced system engineers as part of the standard service. Your system management fee includes the support from these professionals with no hidden fees.
- Service coordination for all P4 product lines via the GEMC™:
Your services supported by P4 are centrally coordinated. You get one throat to choke, one neck to ring. Your central service coordination enables clear and efficient troubleshooting, remediation and seamless integration with all P4 service platforms. The GEMC™ has visibility into all your system alerts, escalation procedures, and contact and account information.
- Smart upgrades and patch management:
P4 skill set enables consistent visibility into appropriate patches when they become available and analysis of the threat/need for action recommendation.
- Quarterly proactive analysis of system health:
Once a quarter your project team will provide an analysis of your system performance. The historical trending built from performance monitoring combined with our management expertise enables a unique perspective that will enhance your insight to the performance of your systems. P4’s quarterly analysis will empower decision makers to do what’s right and needed for optimum system performance.
- Root cause analysis:
Once an issue with your system is identified and resolved by the P4 project team we work to stop the issue from recurring. Your project team will provide root cause analysis information so appropriate preventative steps may be taken.
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